Remote Troubleshooting - What is it?

If you have a working broadband connection we can solve a whole range of software issues without having to visit you. Using the award winning ISL Light utility we can work on your computer from our workshop and minimise the time your computer is out of action..

We offer this service to any location within the UK. Prices start from £50 for a 60 minute connection. The easiest way to contact us is to click on the ISL Pronto real-time chat icon below and we'll explain how it works. If we are offline at the time then simply give us a call on 01923 234330 or use our contact page.

ISL Light creates an encrypted and totally secure connection between the two computers and lasts only for as long as the session requires. There is no risk of your data being compromised by hackers and the session can be terminated by you at any time.

How to Start a Remote Desktop Support Session

		Step 1: You call us and we ask you to visit our site and click on the ISL Light Client as show on the left hand side of the site
Step 2: Meanwhile, we start the ISL Light Desk application, request a new session code, and give it to you over the phone. You then simply enter the code, click "connect" and your session is started.
		Step 3: Once we have fixed your problem we disengage from your computer. Closing a connection will end the ISL Light service altogether. The session is terminated and there is no longer any access to your computer from us or anybody else.